Northumbria Healthcare Foundation Trust Pledge to Make a Difference

Massive thanks to the wonderful team and inspirational staff across Northumbria Healthcare Foundation Trust for kindly inviting Tommy to give 6 talks across the region over two days as part of their dementia strategy launch.

Tommy had the great honour to speak at the Trusts Nursing and Midwifery Conference last year.

As part of the trust new dementia strategy launch Tommy travelled across the region with some the team giving 6 talks.  Firstly at Hexam General Hospital then two talks at North Tyneside General Hospital.  This was followed by a talk in Alnwick and then finally two talks at Wansbeck General Hospital, where along with the talks, Tommy was so very proud to present the certificate to the staff at ward 5 for their dementia accreditation.

There are so many people to thanks for a wonderful two days and the pledges below.  Firstly the more than 400 staff from so many departments and roles who took time to attend.

Thank you to the team who organised the talks and the team who Tommy travelled with.  Marie McKeown, Ann Innes-Smith, Daniel Smith, Dr John Adamson, Sharon Van Der Sandt, Debbie Reape, Elaine Henderson and Chris Platton.

We Thank you for the most wonderful two days, for the passion, kindness and care we witnessed and felt

You can read the 264 pledges below.

Team DCV 🙂

I pledge to keep doing what I do, because that’s makes me ME.

Karen Davenport – Nursing Assistant.

 

I pledge to inspire others to see what Tommy see’s in others in order to promote quality dementia care.

Bultong – Nurse Practitioner

 

I pledge to try never leaving someone with an unmet need.

Kayleigh Stoker – Band and Physio

 

I pledge to be 100% more aware of what matters to my patients. I always try to ask about my patients past story but I will focus on that patients “love story” what a beautiful perspective to focus on thank you

Katie – Staff Nurse

 

I pledge to change my use at language when handing over and to really think about the small charges and actions. I can do to make a massive change to patients experience and care.

Sarah Sinclair – Staff Nurse.

 

I pledge to always listen to the person’s story and to always support family in caring for the person with dementia to continue to support ward staff in managing.

Betty Lucas – Psychiatric Nurse, Dementia Nurse Hospice Care.

 

I pledge to be mindful every day of how I am talking about people, encourage others to do the same, and spread Tommy’s heartfelt story.

 

I pledge to give my patients the care I would wish for my own family.

 

I pledge to still carry on being the loving caring person I am whether it be in my work role or family role, always support listen and be there for whose ever needs me to be

Vanessa M – STSS Care Worker.

 

I pledge to remember that the vulnerabilities of those I care for are also my vulnerabilities; we can all share our ears and thoughts.

Diann Neal – Specialist Nurse Northumbria Trust.

 

I pledge to treat every patient with kindness, using their names at all time not a patient with an illness. I pledge to continue this role and to guidance to staff and make the family member aware of treating all individuals as individuals.

Loraine Costello – District Nurse

 

I pledge to make someone smile every day.

 

I pledge to listen carefully to the patients and their families, to ask the questions – what matters to them? Who matters to them?

 

I pledge to make time to talk to the patients about who they are?

Lynn Park – Ward Manager

 

I pledge to listen, respect, show kindness, support, value what others feel. Consider how you would feel in that person shoes

Gail Cooper – Short Term Support Team

 

I pledge to always be mindful of the language I use, be mindful of the standard I promote

Lee Curtis – Mental Health Nurse.

 

I pledge to ensure to know who they are, and who they continue to want to be and ensure care agencies are aware of this.

Hannah W – Care Manager

 

I pledge to offer help, support and most of all, give the patients and carers a voice for us to listen and understand more and get upon with them.

Amanda Sample – Nursing Assistant.

 

I pledge to take the time to always understand my patients.

 

I pledge to make a difference, thank you Tommy, and a kiss for Joan in Heaven.

Sue Davidson – Nursing Assistant.

 

I pledge to never forget this lesson that I have never taught in a classroom, either a test or book. This is a lesson from the heart. Nursing is born from the heart and not for an academic exercise.

Amanda Zerkee – Maria Curie Nurse Northumbria NHS.

 

I pledge to sop, look at, listen, and support the team to improve the environment and patient’s experience.

 

I pledge to share the key messages with my team, “what we walk pass is what we accept, keep…. promote”

 

I pledge to continue the care that I want for my family and myself, to have the time to find at what matters to my patients.

 

I pledge to make more time to get to know what matters to each of my patients, and their families, to get to know the person, and use them to make therapies meaningful

 

I pledge to always ask “what matters to you” to all my patients and their families and to try my very best to hold that at the centre of my care to them.

 

I pledge to take some of Tommy’s kind words and we these bots at work and in my own life, ever it is just only one a day, hopefully will make someone else’s day. Thank you Tommy W for giving me this and sharing Joan Story.

Chris Hall – Senior Community Nurse.

 

I pledge to treat people like I would like to be treated, to listen and hear people story

Susan – Short Term Support Service, Community and Worker.

 

I pledge to give every patients and carer the care and time that they need to make sure that we can get the patients home safety.

Joanne – Technical Instructor

 

I pledge to be more aware and considerate to patients and staff I meet.

Karen W – Trust Management Coordinator

 

I pledge to be more understanding with others and listen and treat whose how you would like to be treated.

Helen C – Northumbria Healthcare

 

I pledge to always remember why (the reason) I become an occupational therapist despite the many years passed. To always use the person, the story and to ask the right question. What matters to you, are you helping you in this way?

Emma Gough – Occupational Therapist, Mental Health Services for Older People

 

I pledge to take more time with dementia patients to support families more.

Liz – Community Nurse

 

I pledge to treat people as I would like myself and family to be treated. To see the person with dementia and not the dementia.

 

I pledge to continue seeing and knowing the person behind the diagnosis and to continue doing my best for them.

Paula Cossar – Senior Physiotherapist.

 

I pledge to help spread information from Tommy, humanise the people not the illness.

Joseph D – Bank Admin.

 

I pledge to always see the person behind the dementia, to spend time listening and to always treat the person with respect and dignity.

Moor – Student Mental Health Nurse

 

I pledge to be in the moment and find the special in everyone.

Jayne Theasby.

 

I pledge to promote awareness of dementia in the community, social care service and promote how staff can make differences.

Louise Aisbitt – Training co-ordinator.

 

I pledge to always remember that everyone is and individual and has their own important story.

Michelle Tonge – Ward 15/ NTGH

 

I pledge to always call people by their name (no one is called bed 10) and to try and make a difference to patients and their families.

Donna – Student Learning Disabilities Nurse

 

I pledge to be more understanding caring to all my patients and listen more and take more time to chat with them and their families also tell Tommy’s story.

Glenda Kirkby – Nursing Assistant.

 

I pledge to respect and join the person and carers in working out the best way forward to gain their best level of continence.

Catherine Selby – Continence Nurse, Northumbria Healthcare Trust

 

I pledge to speak to my sister in law who care for her husband with vascular dementia to say “hello” and listen at least once a week.

 

I pledge to raise awareness of these messages and learning point whit all staff in pharmacy.

Richard Copeland

 

I pledge to continue sharing the dementia strategist amongst my services and make sure everyone has a “name”

Gail Richardson – Senior Manager

 

I pledge to be the person my patients need, to do my best to celebrate their biggest days and comfort them in their darkest. To always strive to be the best nurse I can be.

Katie – Student Nurse (Mental Health)

 

I pledge to look more deeply.

 

I pledge to be the best nurse I can be every day to find out what and who matters

Clare Collings

 

I pledge to be the voice for them that have lost theirs.

Pauline Hulbert – Healthcare Assistant

 

I pledge to always treat others the way I would like to be treating myself.

Tina Scrimgeour – Healthcare Assistant.

 

I pledge to always try my best to provide the highest quality of car, ensuring the comfort and safety of others.

Andrea Barnes – Healthcare Apprentice

 

I pledge to never walk past, to always see the person and know their name and listen to their story. I pledge to pass this onto my children and my grandchildren.

Linda Harrison – Senior Staff Nurse Care Point NHCT

 

I pledge to treat every patient as an individual.

Megan – Heath Care Apprentice

 

I pledge to always treat people as individuals, recognise their personal stories and care.

Dawn Henderson – Bank Nurse, Northumbria healthcare NHS Trust

 

I pledge to make sure that no matter what happens on a day on the ward that as long as I know that everyone I look after or speak to and know that I am there to share their feelings with and I’ll do anything in my power to make them feel better.

Megan Thornham-Harrison – Healthcare Apprentice.

 

I pledge to always be kind and try to be the best person/future nurse I can be.

Kate – Student Nurse

 

I pledge to always smile, say hello, and ask how there day has been to any one I meet.

Lynn Luther – Ward Clerk

 

I pledge to always treat people/ individuals the way I would expect to be treated, with kindness and awareness and respect.

Christine R – Discharge Nurse

 

I pledge to make my patients painless can comfortable on the running time of their life.

 

I pledge to be more patience, more understanding and more intuitive of my patients in ward, especially with dementia and to give more support to the family.

Winnie Ani – HCA

 

I pledge to listen to everybody.

Karen Fraser – Nutritional Assistant

 

I pledge to remember the language we use has a huge impact on others, “challenging”

Armstrong – CPN

 

I pledge to ensure my team thing about the impact of the action for each patient

 

I pledge to make as much a difference as I can during my day.

 

I pledge to take some of Tommy’s passion and experience use it in my everyday work and ensure that I find out what matters to each of my patients.

Abbie D – Community Learning Disability Nurse

 

I pledge is to do the very best I can in every situation I come too.

 

I pledge to listen and respect every body’s choices to ensure they remain happy.

Jenny Waddingston – HCA

 

I pledge to take the time out of my day to see how I can make a difference to some one’s life and how I can make them feel safe.

Byrne – Health Care Apprentice

 

I pledge to take the time to learn more about the patients take time out to chat with all patients and make them feel comfortable within the surroundings.

 

I pledge to continue to be kind and caring to my patients knowing these matters even more thin I thought I did.

Jacqui B – Head Clinical Pharmacist

 

I pledge to be mindful of using the term challenging, use destresseding in its places

Jill O’Neil – Nursing Assistant

 

I pledge to take notice of what people want and need to be more aware of their needs are.

Baxten

 

I pledge to always put my patients first, and always provide high quality care and support while demonstrating my compassion.

Ashleigh Betts – Student Nurse

 

I pledge to look out for others people fathers and mothers.

Moira Short – Ward Clerk NTGH

 

I pledge to not forget the stories behind the patients in the clinical trials that I run

Lauren Tough – Research Governance Assistant

 

I pledge to not forget that there is a story behind all patients who I came across

Steve Dodds – Research Nurse NHCT

 

I pledge to make sure that the people I work with have every opportunity to let me know what matters to them so I can make sure it matters to me.

Brian Bradley – Staff Nurse

 

I pledge to always listen, give patients/ families/carers a voice. Give opportunities to raise concerns, share stories with the people they come into contact with. To always go a few extra miles to be able to make a difference.

Jo Trunbull – Staff Nurse

 

I pledge to give more time to my patients.

 

I pledge to take time to understand every patient’s journey is different and how scared they could be coming into hospital.

 

I pledge to never make the patients and families that I meet feel alone, unsafe or frightened. I will continually treat my patients with the respect and dignity that they deserve.

Clare O’Toole – Palliative Care Nurse for Care Homes

 

I pledge to always speak to every individual with respect and treat them with kindness, no matter what their circumstances.

Rachel – Ward Medicines Assistant

 

I pledge to continue to respect each person’s individual values and beliefs

Joanne – Nurse Assessor

 

I pledge to always treat people as an individual, remembering who that person was before they were affected by illness.

Jemma Nevison – Student Nurse

 

I pledge for my last few weeks to be the role model that I will inspire others to listen, to care and to be there for others.

Cath – Manager, Nurse Training Programmes NHCT

 

I pledge to try my best to see the person and not the condition, I will also try to be mindful that the person has a story and history full of life, loves, laughs, loses, also that they are important and matter.

Kevin F – Student Learning Disability Nurse

 

I pledge to look for the person in everything I do.

Faye Ergates – Patients Experience Coordinator

 

I pledge to ask every service user the question “what/who matter to you?” I will record their statement on the assessment and care plan I will inform management of unmet outcomes relates to their answers.

Alan Brown – Mental Health Professional

 

I pledge to always make the time to sit and reassure my patients when they are scared/ frightened or just need a friendly word.

Nicola Hudson – Staff nurse

 

I pledge to be self-aware loan at the person have the illness.

Helen Curle – Community Psychiatric Nurse

 

I pledge to continue to care and be passionate about the professional I will become, listening to Tommy has given me drive and motivation, knowing that we do make a difference and everyone is different and unique. This speech has been inspiring hearing such a story and I will try my best to make a difference.

Josh Lloyd – Student ODP

 

I pledge to continue to offer and deliver high standards of care to each individual I meet and to promote make a difference further.

Kelly Hills – Community Staff Nurse

 

I pledge to honour and love and have compassion for all people I come into contact with in the work place.

Geoffrey Noble – Theatre Porter

 

I pledge to spend the time helping the most distressed and not use challenging when desiring someone.

Jonny – Dep. Manager

 

I pledge to ask and hear the love stories.

Banks – Ward Manager Ward

 

I pledge to be kind to everyone that I come across daily. I also pledge to make a difference anywhere I am especially in assisting dementia care.

 

I pledge to listen more and try to help anyone with dementia in any way I can humanity has not got to be forgotten.

 

I pledge to always remember the person for who they are, and not as their illness

Laura Campbell – Student Nurse

 

I pledge to care for every individual in ma manner which I would want for my own loved ones.

Natasha Ismail – RMAN MMSOP

 

I pledge to always give my voice to those people with dementia who have lost their own.

Samantha Allen – Modern Matron, MHSOP, Northumbria Healthcare NHS Trust

 

I pledge to learn more about my patient and listen to their stories give them time to tell me about their life.

Stop Renshaw – Patient Experience Coordinator

 

I pledge to treat all people that I come into carer with as the individuals they are, and appreciate the story is theirs

Costello – Student Nurse

 

I Pledge to work every day to improve the care that patients with dementia.

David D – Modern Matron Elderly Medicine

 

I pledge to always try and remember the patient in front of me is a mother father, brother, sister, wife, husband, daughter, son. They could be my family they might be me ….one day.

Marin Johnson – Community Nurse

 

I pledge to be the CPN that I would want for my family and friends. To try and help educate all of the staff on dementia and delirium

Thaerine Steadman – Clinical Lecture Practitioner and Community Psychiatric Nurse

 

I pledge to look beyond the person in the bed, treating them as an individual, reminding student nurses to do look these.

Fiona – Senior Lecture

 

I pledge to always look after patients like they are my own blood.

Katie S – Healthcare Apprentice

 

I pledge to make sure that I asked my patients every day what matters to them in their very day care.

 

I pledge to always strive to treat people as individuals with all the kindness I can give.

Sarah Bulmer – Social Worker

 

I pledge to continue to make a difference and remember the person for who they are and not the illness.

Terry Kelly

 

I pledge to be restless in promoting compassion and caring within my team

David Campbell – Chief Pharmacist Northumbrian Healthcare

 

I pledge to always try my best to make a difference to people’s lives.

Aaron Hood – Student Nurse

 

I pledge to make sure that any and all patients who want to take part are given all the support, time and help to understand what it all means. To also make sure that people are not exanimated because they have dementia.

Carolyn P – Head of R&D

 

I pledge to remember the smallest interaction can make the biggest differences.

Louise Hawes – OT Northumbria Healthcare

 

I pledge to be kind, remember that every patient has a love story and to be more help aware.

Suzanne R – Nursing Assistant Northumbria

 

I pledge to ensure what matters is part of my approach.

 

I pledge to listen more and find out what truly matters to the person and make sure I capture their personality.

Ashleigh Moncur – DCD Facilitator

 

My pledge is to always practice holistic care to my patients.

 

I pledge to take my own personal experience and love that I have for my patient Maggie, who has dementia and share that with my patients and their carers and family.

Dan Kane – NHCT

 

As an OT client centred care is our ethos but just sometimes I get swallowed up by the fast pace of the ward and often pressure to discharge people from the ward. I am guilty of occasionally forgetting to step away from this and remember that person as an individual. I pledge to explore with every person what matters and remember the person in the middle – how would I feel?

Tracey Banks – OT Berwick

 

I pledge to be the most person centred, holistic and dementia friendly Occupational Therapist I can be.

Helena Scott – Occupational Therapy Student

 

I pledge to find out what and who matters to patients and colleagues.

Angela Scott – DN

 

I pledge to continue to try everyday to treat everyone as an individual and treat them with the dignity they deserve as human beings.

Rachel Foster – Nurse Practitioner Northumbria Healthcare.

 

I pledge to remember and practice all the things that make a difference which you highlighted so well in your profoundly moving speech. Thank you.

Joy Ryall – Community Staff Nurse – Northumbria.

 

I pledge to continue to always treat each patient as an individual offering person centred care to each one.

Deborah

 

I pledge to always give you the time you need from me and always look through the disease of the person underneath. You are important to me.

Abby Bage – Student Nurse

 

I pledge to always try to see the person rather than a patient or condition also to support families and cares. Being self-aware of what I can give or do to help them.

 

I pledge to take one minute out of my 8hr or 13hr shift to take the time for a conversation with carers, families, ask them what matters.

Katie – Ward 2 HGH

 

I pledge to always treat my patient and not their condition/diagnosis.

Sherriann Craig – Specialist Nurse Hexham General

 

I pledge to take time to listen to the individual.

Sarah Bell – Staff Nurse Northumbria Healthcare

 

I pledge to deliver personal centred care to everyone and carer. Dedicated my kindness to everyone, and spread the word about Tommy and Joan`s story.

Demi Turner – Nursing Assistant

 

I pledge to never forget the person behind the illness and to try my best to make Tommy and Joan proud everyday when I qualify as an adult nurse in August.

Anne Gracie – Northumbria

 

I pledge to make a positive contribution to listen and be kind.

Elaine Shepard – Sister, Hexham

 

I pledge to be inspired by Tommy`s speech every day, treat every patient with the respect they deserve.

Rebecca Waldock – Occupational Therapist

 

I pledge to have a better and clearer understanding of the people and their families and cares on their dementia journey.

Carol Robson – Nursing Assistant Outpatients Department, Northumbria Healthcare.

 

I will listen to and make a difference to people with dementia their families and their carers. Make minor changes to make a big difference.

Sarah Reed – Student Nurse

 

I pledge to listen, to care, to understand, everyone’s story to change attitude towards dementia as best I can. I pledge my heart to help others care. At present working fulltime (will do my best outside of work to help) funding and resources at work, dementia training should be given.

Lorraine Bowden – Nursery Nurse Child Health

 

I pledge to have a better understanding and to make a difference

Emma Jarman – HCA/Northumbria Healthcare NHS Foundation Trust

 

I pledge to be kind to everyone I meet, show compassion and to listen to individual’s life stories.

Rachel – Student Nurse

 

I pledge to treat everyone and everyone story as individual as possible to listen, show compassion and be there for them and their families. Help in any way I can.

Sandra Bradbury – Nursing Assistant

 

I pledge to always listen to my patients and to put what matters to them and their needs first.

Deirdre – Occupational Therapist

 

I pledge to care and respect my patients with dignity and to show them he time and devotion they deserve. We can all make a difference – it’s the small touches and kindness that make a huge difference. Happiness is priceless – regardless of the individual or illness they are living with.

Alison Stedman – Staff Nurse

 

I pledge to give patients the respect, dignity, care and listen to their needs and be their voice when it matters, if they can’t and keep up with, more training if needed to be kind and considerate at all times and treat each person as individual as we are all unique.

Maggie Purris – HOA

 

I pledge that I will speak to all relatives/cares individually about their loved ones about what matters to them. I would like a blog wall for ward 4 (pledge tree).

Dawn Smith – Ward Sister, Hexham General

 

I will always treat my patients with great respect at all times regardless of their condition or diagnosis. Will always consider their feelings and will try my very best to make their days really special.

Staff Nurse.

 

In working with young people and families, I will always ensure I ask about the wider family and how they relate to each other to ensure all members of the family are understood and cared for in a wat that works for them.

Allison Payne – School Health Staff Nurse Northumbria Healthcare

 

I pledge to be that District Nurse.

Sarah Wihspear – Community Matron

 

I pledge to understand and listen to every patient as an individual. I want to get more involved in dementia awareness.

 

I pledge to find out about my patients as people and when I hand them over to the ward I will hand over some personal information as well as medical information – to introduce the patient as a person to the staff.

Emily Pitkethy – Staff Nurse – ACU.ECA department

 

I pledge to continue to listen. Give more time to understand needs of individuals I work with. To provide excellent care.

Sharon Willis – PCP Facilitator

 

I pledge to always smile and make eye contact with everyone I pass in order to recognise when extra time, support and compassion is needed. No one should feel alone.

Sophie Fitzsimons – Technical Instructor – Occupational Therapy

 

I pledge to find out more about the person and find out what matters to them and their family/carer.

 

I pledge to treat everyone with respect, privacy and dignity and to be patient, kind and caring, and to listen and be supportive.

Margi Woodley – Nursing Auxiliary, Northumbria Healthcare

 

I pledge to continually care with kindness.

Nichola Hunter – Technical Instructor – Occupational Therapy

 

I pledge today to listen to every story and to ensure each patient or family I come in to contact with knows I care and someone is listening.

 

I pledge to patient my days at work to stop my colleagues/MDT Members from describing people as challenging – Be kind, caring, listen and understand the persons needs more.

Rosin – NTGH

 

I pledge to always be kind and treat each person as an individual.

Any – Pharmacist, NHCT

 

My pledge is even though at times I feel stressed in my daily work and personal life I am going to ask myself daily is there something extra I could do to improve the care I provide for patients. Ad my elderly dad.

Mary Johnstone – Community Nurse, Learning Disability

 

I pledge to continue to demonstrate and be a living example of care and compassion to those I meet. 37 years a nurse and just as committed to this as the day I started.

Jill Robinson – Operational Service Manager / Northumbria Healthcare Foundation Trust

 

I pledge to take every opportunity to promote the trust Dementia Strategy.

Elaine Henderson – Interim Deputy Director of Nursing

 

I pledge to see past people`s diagnosis and find out who they really are and what matters to them.

Geri – Staff Nurse Community Northumbria Trust

 

I pledge to ensure to always remember the focus of each patient even in busy environments as I know busy environments cause the focus of patient not being priority. The downfalls of the NHS/Staff shortages.

Fran Kostov – Student Nurse

 

I pledge to care for every patient life they were my mum or dad upmost respect and care.

Halena – Research Nurse in Cardiology

 

I pledge to ensure that I do not see the diagnosis/label/condition that I will see the person and give them my best.

Stephen Purvis – Safeguarding Adults Practitioner – Northumbria Council

 

I pledge to keep reminding Trust Board about the importance of supporting dementia care.

Ann Stringer

 

I pledge to try and provide the smallest bit of comfort be it holding someone’s hand, spending time with them listening to their story.

Louise Taylor – Liaison Nurse

 

I pledge to be the best nurse I can possibly be and listen to my patients, their families and also my work colleagues.

Amy McGinty

 

I pledge to continue to care, be kind, love the job I do as a Macmillan nurse and be me everyday and do a good job.

Julie Stacey – Clinical Nurse Specialist in Palliative Care

 

I pledge to be the very best nurse I can be. To see the person behind the condition and remember they have a story.

Emma Curry – Staff Nurse NTGH

 

I pledge to continue to believe everyone has a voice, to listen and take the voice and understand how another person can feel in situations out of their control.

Alison Irwin – Clinical Senior Staff Nurse

 

I pledge to provide better care and support for those living with dementia. To leave from the mistakes made by professionals looking after my grandparents and ensure no one else goes through that.

 

My pledge Is to continue, respecting, valuing and empathising.

Adrian Anim – Community Nurse L.D -Northumbria

 

I pledge to become the best nurse I can be and always keep individuals at the centre.

Siobhan Hawksworth – Northumbria

 

I pledge to ask, listen to and do what matters.

 

I pledge to take more time to care and help more.

Julie Maddison – Ward Clerk Ward 3 Blyth

 

I pledge to start using the what matters to your boards. To spend time with the carer/spouses. To use the term distressed rather than challenging.

Jenny Friend – Doctor

 

I pledge to take more time to listen.

Deborah Ann Roney – Nursing Assistant

 

I pledge to listen, to empathise, to seek the person who went before.

Linda Corrie – Care Manager.

 

I pledge to listen and tor try and spend more time with dementia patients.

Jean Staines – HCA

 

I pledge to allow patients time to regain their mobility and to keep trying to enable this.

Rebecca Davison – Band7 Physiotherapist.

 

I pledge to continue to treat the person with a sotry behind their illness and to work holistically with them and their families/ friends/ carers.

Pat Robson – Senior palliative care nurse

 

I pledge to ensure the whole team take the time to find out what matters to the people they are working with.

Tammy Holmes – Team Manager, Central Mental Health Social Work.

 

I pledge to listen “properly” to help you feel confident, to find out what matters, act on it and away your fears.

Susan McCourt – Sister BCM

 

I pledge to always ask what else can I do to help, before I learn anyone continuity is very important for people with dementia, changes in staffing not good.

Christine Crawford – Care Manager.

 

I pledge to listen, ask the right questions and to do my job to the best of my ability.

Ahwyn Ord – Care Manger NCC

 

I pledge to make sure patients have familiar things around them to make them feel more at home on the ward.

Nichola Peart – HCA WGH WD4

 

I pledge to see everyone for who they are and make sure I spend time on learning who they are and what is important to them, what makes them, who they are….

Caroline Chisholme – Care Manager.

 

I pledge to take almost ten minutes to ask to know a patient with dementia ‘s love story, life what matters to know and who matters to them..

Emily – Care Manager

 

I pledge to be the kind, caring human ear that has and gives the time to really listen – always.

Jane McGee – Support Planner self-directed support NHCT

 

I pledge to take time to know the story of the person with a dementia diagnosis who they were, what they were like. What they were about before they were diagnosed.

Priscilla – Palliative care sister for care Homes.

 

I pledge to spend more time getting to know patients.

Michael O’kane – Nursing Assistant.

 

I pledge to take the time to find out at what matters most to the individual and the people closest to that individual living with dementia and before they were living with dementia.

Moly T – Junior physio.

 

I pledge to take the time to find out people’s stories and ask the questions what matters to you?

Emily – OT Northumbria Health Care

 

I pledge to listen and understand our patients.

Margaret Gibson – Ward Clerk NHCT

 

I pledge to daily take time to talk to my patients and work colleagues.

Dawn Punton – Sister WD5 Northumbria Health Foundation Trust.

 

I pledge not to use the ward challenging with in the work place.

Anna French – Ward sister

 

I pledge to work with Northumbria Health care to develop and deliver person centred care training.

Nicola Hamilton – Clinical Lead for OP’s

 

I pledge to provide care and support that helps keep memories ALIVE and promote wellbeing.

Henry Mah – Student Nurse

 

I pledge to continue to care and enable my patients.

Julie Hyman – Psychiatric Liaison Nurse OP’s

 

I pledge to continue to use my knowledge and experience to keep supporting those living with dementia and their families and to continues to raise awareness of dementia.

Gemma Little – Staff Nurse.

 

I pledge to continue to educate myself on dementia listen to the patients and families and deliver the high standard of care they deserve, and promote dementia.

Susan Holloway – Healthcare Assistant Wansbeck General Wards

 

I pledge to take the time to speak to each and every patient and carer I come into contact with to ask what they expect and want from my time with them.

Gail M – Senior physiotherapist.

 

I pledge to always remember that the person I am supporting and caring for has a life, has had a live an is an individual. I will treat them with compassion and care, and dignity and remember that they may have made a difference in their lives mental health is no selective.

Sandra O’Shea – Registered Home Manager RNLD

 

I pledge to listen to care a support and to see past dementia to the person who is there.

Janine Fish – NHCT Training Coordinator.

 

I pledge to recognise the person and not the condition.

Julia Marley – Staff Development Officer.

 

I pledge to support families, to make time, to give them support.

Anne S. – Service Manager.

 

I pledge to respect and value all our uniqueness to encourage people to listen to others, and involve all choices within a family.

 

I pledge to learn more about dementia.

Emma Casson – Patient experience support officer.

 

I pledge to develop a patient led service with a person-centred approach.

Lynn S. – Coordinator Macmillan Support Service.

 

I pledge to take time to ask and understand their conditions, circumstances and not the label given to them by others.

Andrew – Senior Health Trainer.

 

I pledge to look after my grandma until the day she dies.

Justine B. Health Trainer, Northumbria Health Care.

 

I pledge to take the time to get to know who and what matters to the individuals I care for, and shape their care coordinating communicate their needs to other staff.

Jenny Thompson – Student Nurse.

 

I pledge to make the effort to find out what matters to the people I care for every time, every patient.

Helen Johnson – Student Nurse.

 

I pledge to find out more about the background of all patients I care for to make their care better for their individual needs.

Katy C –  Student Nurse.

 

I pledge to take the extra little bit of time to find out each person’s story that I care for. To find out what and who matters.

Rachel Heron – Student nurse.

 

I pledge to strive to be an advocate for my patients and carers and will get to know what is important to them.

Tracey Mullin – Community Staff Nurse.

 

I pledge to always look at the person as well as their illness always ask what and who matters to individuals living with dementia.

Haze Chapman – Student nurse.

 

I pledge to try and understand how everyone with dementia is feeling and what matters to them. I need and am desperate to understand more as my mam has Alzheimer.

Amanda – Stop Smoking Nurse. NHCT.

 

I pledge to “UNDERSTAND”

 

I pledge to be more aware of dementia and suffers.

Jane Frenette – Patient Experience Coordinator NHCT.

 

I pledge to sit talk to patients with dementia, have a chat and get to know them.

Heather Gibson – Northumbria NHS

 

I pledge to always treat people as an individual and to listen to what matters to people.

Stacey C – Student Nurse Northumbria Healthcare.

 

I pledge to listen, to talk, care for and comfort every person and family member, carer, friend that comes into my care throughout the rest of my nursing.

Nicola Johnstone – Student Nurse NHCT.

 

I pledge to treat and care for the person they are, not what condition they have been diagnosed with.

Marc Lancaster – Health Trainer Northumbria Trust.

 

I pledge to regret what you have done to treat people for who they were not for who they are now. Everyone has loved and lost something in life.

Michael B – Nurse Assistant. BCH W.2

 

I pledge to treat people with dignity and respect, always remembering to treat everyone has individual I will try to always take the time to listen to the people I come for so I can support them in their needs.

Yvonne Stafford – Registered Nurse NHCT

 

I pledge to make sure the personal stories of people with dementia are shard with professionals.

Emma Steele – NTW Mental Health Trust/ Northumbria HC.

 

I pledge to take more time with patients with dementia, flowers good idea to know more about the patients.

Dianne M – RGN Community Nurse.

 

I pledge to take more time when carrying out personal care with patients and have a conversation with them.

Sasha Robinson – HCA.

 

I pledge to think about ward used- scared unsure.

Jodie Marcel – Ward Manager.

 

I pledge to provide the best care to all patients.

Beth C – Nursing assistant.

 

I pledge to get to know the basic signs etc.…and how to deal with a person I ever come across and give them dignity respect and care they so deserve.

Nancy Anderson – Admin. Manager NHCT.

 

I pledge to treat every person in my professional and personal life with dignity and compassion to listen to individual’s stories to find out about the person not the condition.

 

I pledge to be more mindful, and aware of the signs and symptoms of dementia in my personal and every day of my life.

Helen Dodds – Secretary Northumbria Healthcare.

 

I pledge to enable me to hear the important stories (life) of the chats, families we meet, hopefully help there.

 

I pledge to prioritise contacting families.

 

I pledge to take the time to settle dementia patients into the hospital environment.

Catherine – Student Nurse, Northumbria Uni.

 

I pledge to spend the time with patients, particularly in morning, when most destressed, to give dignity and quality care.

 

I pledge to take the time to check on the wellbeing of carers of those living with dementia.

 

I pledge to never walk past either at home or at my work.

Janice H – Service Improvement bad patient experiences.

 

I pledge to continue trying to make a difference.

Chris D – Pain Nurse. Northumbria Healthcare.

 

I pledge to always take time to get to know the person and their families, interests and life history. I will ensure they are at the heart of everything I do.

Charlotte Armstrong- Care Manager/ Northumbria Healthcare Adult services.

 

I pledge to make a difference where I can and always have a person-centred approach.

Rachael W. – Care manager 1/ Northumbria Healthcare NHS Trust.

 

I pledge to recognise and support clients and carers who are dealing with dementia, to promote their independence and choices.

 

I pledge to be more understanding to each individual patient and their loved ones.

Karen Burch- Staff Nurse out patients WGH.

 

I pledge to provide care and support to others the way I would like me care and support to be.

Dave H.- Care Manager.

 

I pledge to support clients with dementia to the best possible standard and if there is something I do not know I pledge to get them the support they need.

 

I pledge to always find out who and what matters to the people I care for.

Lindsay Kent. – Care Manager Northumbria Health Care Trust.

 

I pledge to always get to know patients and their families and any way I can make a patient difference to them..

 

I pledge to be there and caring.

Sonia D- Physio.

 

I pledge to try to make a difference by recognising the person within.

Forrest- Care Manager.

 

I pledge to wold like to take the time to learn more about in dementia in detail.

 

I pledge to make sure that I have heard Tommy, and I want it is used by our staff in their interactions.

 

I pledge to see the person, not the dementia.

Gill Davis- Northumbria Health Care.

 

I pledge to remember always why I began training just over a year ago, to think of think of my great grandma why did everything for everyone else until it became our time to care for her. She was not her dementia, I plan to nurse for if my compassion remains as strong as it is today, at 21 years old. I want to care for everyone and acknowledge their brilliance.

 

I pledge to support family members who is dealing with her mother with dementia.

 

I pledge to be kind, to be honest and to appreciate that everyone is different. But never to see someone’s differences change the way I will care for them and respect them.

Kate Johnson- Oncology Day Unit. Wansbeck Hospital.

 

I pledge to learn more in order to support carers.

Sarah Kelly- Staff Counsellor.

 

I pledge to understand everyone’s story when I meet them. Know exactly what is important to them.

 

I pledge to remember everyone is unique with their own biographies and stories. They are individuals who deserve to be treated with respect and dignity always.

Allen – Nutritionals Assistant NTGH.

 

I pledge to ensure your work is inspired to me, I will listen patients, families, friends. I pledge to ensure dementia voice is heard.

Gillian Bell. – NHCFT.

 

I pledge to put kindness at the forefront of care to remember why I entered this profession every day. And to be kinder to myself to my colleges a patient.

 

 

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Posted in "You Can Make a Difference" Pledges

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