Joining the dots through wonderful people working in health and social care around the world

We’re really proud to share our first guest blog of 2016 from Claire Kilpatrick, @claireekt is Director @S3Global – providing consultancy to the World Health Organisation.

-If you would like to share your story, please get in touch with the team:


Working in healthcare is amazing. Over time you meet so many wonderful people. Don’t get me wrong, you won’t hit it off with everyone, but when I stop and think about it, I feel that a career in healthcare is actually all about wonderful people.

As a nurse I realised my strengths, and weaknesses, early on! The type of care I could provide was suited to particular settings (ICU) and then for me it was always about moving on, making a difference at different levels, influencing away from the bedside. I remain in awe of people who provide hands on care every day to patients and other service users.

Since 2008 I have worked with the World Health Organisation (WHO) on aspects of global patient safety

Since 2012 this has been as a consultant under the auspices of the registered company my colleague Jules Storr and I set up, @S3Global

When people ask me what I actually do though it can be hard to explain…

When Tommy and I connected through Twitter it was for a different, personal reason, not about what I did for a job. It was because as a carer I was reaching out for some help and support and didn’t know where to look, despite knowing the health and social care system so well! Tommy and I met a few times in 2015 and the words of wisdom imparted have changed how I see the world; vital if you are to cope as a carer. For me this was another example of meeting a wonderful person because I happened to work in health, and because I happened spend a lot of time on Twitter!

Anyway when Tommy finally asked me ‘what do you actually do, can you write a blog about it?’, I wanted to try to explain it in a way that connected our different worlds, connected all the wonderful work that goes on around the world every day. I, like many others I am sure, believe that what I do can makes the lives of all those being cared for, and for carers, ‘feel better’ and most importantly safer.

To quote from a recent @S3Global blog written by my business partner Jules, ”…debates on quality of healthcare usually, at some point or other, inevitably drift towards the topic of the prevention and control of healthcare associated infections (HAI).” “Integrating {infection prevention and control} IPC as an holistic component of efforts to strengthen the entire health system is logical…”

I have spent these last years being privileged to talk to civil servants, policy makers, academics, managers and frontline workers to tell them how important infection prevention and specifically ‘safe hands’ are when providing care, and to explain that hand hygiene is a key indicator of overall quality of care in any health system. Not only do I truly believe this but this has been noted in the literature

The fact that achieving improvements in IPC, including hand hygiene at the point of care, means understanding behaviour change, psychology, human factors means we can understand so much about the overall behaviours of health workers which is invaluable learning for any aspect of health and social care and for achieving quality universal health coverage in every country


‘A day in working my life’ – might include:

– shaping the future of global IPC for WHO

– writing various evidence-based documents and communications, for aspects of IPC including hand hygiene and injection safety

– listening to colleagues and the challenges they are experiencing so that strategies can be adapted and presented in context, this includes for Water, Sanitation and Hygiene (WASH), hand hygiene in a range of settings and in support of the antimicrobial resistance agenda

– discussing and preseenting the best strategies to ensure documents aren’t just pieces of paper on a web site but are used in practice

– connecting people to ensure they can learn from each other and share country experiences and ideas for capacity building for example through Webber teleclasses and Private Organisations for Patient Safety

– campaigning to create and maintain social movements and sustainable improvements for patients, health workers and carers

Working now as I do in global health means that I continue to meet wonderful people. My closest colleagues are English (given I am Scottish!), Italian, Iranian, American, Japanese, Romanian, Belgian, Canadian, Pakistani, from Oman. But I also get to talk to people from so many other countries every day.

I also have lots of wonderful and inspiring health-related connections on Twitter, including Tommy.

Author: Claire Kilpatrick @claireekt is Director @S3Global – providing consultancy to the World Health Organisation

#evidence #behaviourchange #ptsafety #infectionprevention #UHC #globalhealth #implementation #communication

Posted in 'Viewpoint' Blog Posts

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: