The Dementia Carer Voices Team would like to wish each and every one of you a lovely festive season and all the very best of wishes for the new year. Thank you so much for your support throughout 2014, it has been an incredible year and we have met some amazing people and gathered so many inspiring pledges – thank you to each and every one of you for making this year so special and for making a difference.
We also know that Christmas can be a difficult time, but no one has to be alone. If you need someone to talk to, or a bit more information, there are places which will be open over the festive season which we have included some information on below.
Thank you again for such an incredible year – we can’t wait to see what 2015 will bring! So from Irene, Tommy, Laura and Sarah, Merry Christmas and a Happy New Year.
It’s ok to ask for help
The 24 hour Dementia Helpline is a freephone Scottish service for people with dementia, carers, relatives, professionals, students and anyone concerned about dementia. It is open 24 hours a day, call them anytime on 0808 808 3000 or email them at firstname.lastname@example.org
The Silver Line is a a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
You can call them anytime on: 0800 4 70 80 90
The Samaritans are open 24 hours a day, 365 days a year. You can call them on 08457 90 90 90, or email email@example.com.
The Carers UK Adviceline is an expert telephone and email advice and support service. They will be open as usual until Tuesday 23 December 2014. You can call them on 0808 808 7777 or email them at firstname.lastname@example.org
From 24 December 2014 to 2 January 2015 (except Bank Holidays) an information signposting service will be available. However, expert advisers will not be available.
During this time callers will be able to order a Carers Rights Guide and there will be a limited number of appointments available for urgent cases to be contacted on Monday 5 January 2015.
Opening hours are as follows:
- Wednesday 24 December: 10-4
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Saturday 27 December: Closed
- Sunday 28 December: Closed
- Monday 29 December: 10-4
- Tuesday 30 December: 10-4
- Wednesday 31 December: 10-4
- Thursday 1 January: Closed
- Friday 2 January: 10-4
- Saturday 3 January: Closed
- Sunday 4 January: Closed
From Monday 5 January 2014 the Adviceline will be open Monday to Friday, 10am – 4pm as usual.
Carers UK Forum
The Carers UK online forum is available to Carers UK members 24 hours a day, 365 days a year. If you’re not a member you can join online for free and your user name and password will be automatically emailed to you. To get started join Carers UK as a member – you can make a donation when you join or sign up as a free member.
If your normal office is closed and you need urgent help, then you need to find the “emergency duty team”. Numbers are sometimes printed in local newspapers or in the telephone book. An easy way is search online is to use google and type “emergency duty team” and the name of your local council.
In Scotland you can contact Care Information Scotland who can provide information and contacts for social care services at 08456 001 001 (Mon-Sun 8am-10pm).
In Northern Ireland Emergency social work contacts can be found by going to www.hscni.net and finding your own Trust website.
If you have a medical emergency, a critical or life threatening problem call 999. Examples of an emergency include unconsciousness, difficulty in breathing, suspected heart attack or stroke, heavy blood loss, serious injury or severe burns.
If your health problem is less serious you can call the NHS on 111, free from any phone.
Find out more: www.nhs.uk/111
Scotland – NHS 24
NHS 24 is a 24 hour telephone health advice and information service for people in Scotland.
Online health information is also available at NHS Inform.
Wales – NHS Direct Wales
NHS Direct Wales (Galw Iechyd Cymru) is the NHS Direct service for people in Wales. It provides information in English and Welsh.
T: 0845 46 47
There is no equivalent service in Northern Ireland. You should ring your own doctors surgery, where you will find a message with contact details for the out of hours service to call. This website contains useful information about Health and Social care: http://www.hscni.net