Care Quality Commission Registration Conference Delegates Add Pledges

Massive thanks to Sir David Behan CEO, Andrea Sutcliffe Chief Inspector Adult Social Care and Sophie Wastell, Registration Inspector for Inviting Tommy to speak at the Registration Inspectors Annual Conference on 19 October 2017. 

Amy-Jo McEvoy a Regional Inspector heard Tommy speak before asked for Tommy to be invited to the conference.

We are grateful for the kindness on the day, the wonderful work Registration Inspection teams do and the pledges below.

Thank you all for a brilliant day.

Team DCV

 

I pledge to keep on promoting the mum test, so we never forget why we do this and who we do it for.
Andrea Sutcliffe – Chief Inspector Adult Social Care

 

I pledge to always see the person and hear their story.
Ami-Jo McEvoy – CQC

 

I pledge to make sure I ask the “right” questions in relation to motivation and how people will respond when caring for people with dementia – know their name.
Sophie Warrell – Registration Inspector CQC

 

I pledge to bring dementia awareness to the community/to relatives/church community.
Andrea James – Registration Inspector

 

I pledge to ask more questions on staff. Training and understanding.

 

I pledge to do my best for mum and dad. Mum has dementia.
Chris – CQC

 

I pledge to ensure deaf BSL user access this.
Paul – Registration Inspector

 

I pledge to explore what matters and change the language to ensure that services also understand the human. Who is real, dignity, respect and love.
I pledge to always treat others as I would like to be treated if the roles were reversed.
Sophie Tester-Lowden – RGN Registration Inspector CQC

 

I will always see the person and not the condition. I will ask who and what matters to them.
Peter Nunn – CQC Registration Manager

 

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Posted in "You Can Make a Difference" Pledges

Glasgow Caledonian Nursing Pledges #makeadifference & #HelloMyNameIs

Tommy and Laura headed down to Glasgow Caledonian University to meet and share with 500 Nursing Students our #makeadifference Campaign, Pledge Publication and personal message from Fiona McQueen, CNO Scotland.

Massive thanks to our great friend and supporter Margaret Caldwell, Senior Lecturer at the University for inviting us along.  This is our 6th year visiting the University for Margaret and you can read the pledges from other visits on our blog.

We were so very honoured to share the platform with Chris Pointon, husband of the late Dr Kate Granger who gave a powerful presentation sharing Kate’s story and thier #hellomynameis campaign.  It was also great to catch up with Craig White from Scottish Government at the session.

Thank you Margaret for our continued working together, to Chris for a brilliant presentation and of course to the wonderful Nursing Students for the passion, kindness and inspirational pledges below.

Thank you

Team DCV

#makeadifference #wmty17 #CNOScot #hellomynameis

 

 

I pledge to always see the person, to care better, listen more and always introduce myself.
Pamela McMahon – Nursing Student

 

My pledge is to listen to each person I care for to find out a little about who they are and what matters to them.
Donna Gear – Student Nurse (Mental Health)

 

I pledge to be a compassionate, competent and courageous nurse, positively influencing every patient in my care.
Sophie McPheat – Student Nurse

 

I pledge to see past the disease and the CHI number. A patient has a name and is a person. #whatmatterstoyou
Kavinna Harrigan – Nursing Student

 

I pledge to see the person beyond the problem or challenge they are facing and find out what matters to them.

 

My pledge is to always ask and wait for the answer of what matters to you.
Amanda Heaney – Student Nurse

 

I pledge to maintain and deliver healthcare at the standard I would expect it to be delivered to my parents, grandparents and wider family.

 

My pledge is to be that better carer nurse the one who takes the time to know the person.
Sharon MacDonald – Student Nurse

 

My pledge is that when you are scared I will be there to hold your hand.
Lorna Talbot – Student Nurse

 

My pledge is to learn that individuals story and what’s important to them.
Kerry Miller – Student Nurse

 

I pledge to be the best nurse I can be by always being caring, compassionate and empathetic towards patients in my care.
Sharon McLaughlin – Student Nurse

 

I pledge to take the time to know patients for who they are.
Clare McGillivary – Student Nurse

 

I pledge that throughout my career, I will find out what makes the people I care for smile and make it my aim to make smiles appear on their faces everyday.
Hayley Main – Student Nurse

 

I pledge to get to know each individual I care for in a personal yet professional manner. I hope to build a relationship with patients in which they feel comfortable in my presence and feel confident enough to confide in me when they need someone to open up to or even just to chat to. I hope they never feel lonely or scared.

 

My pledge is to reassure scared people whether they are a carer/patient that they will be ok, pay attention to what is important to each person I care for, ensure they are as content/comfortable/unafraid as possible.

 

I pledge to deliver care compassionately, with a person-centred approach ensuring to involve the person being cared for is always involved in making any care decisions.

 

I pledge to be a voice for my patients, even as a student nurse. I will be their advocate and ensure that everything that matters to them is given to them.
Lauren McIntosh – Adult Student Nurse

 

I pledge to ensure that every single individual that I care for realises their importance. To look past the condition of dementia and spend time that little extra time listening.
Rachael McGinley – Adult Student Nurse

 

I pledge to make myself aware of the person I am caring for and find out who they are.

 

I pledge to be the best nurse I can, to treat each person as an individual, maintaining their dignity at all times. To see the person not the illness or condition.
Kelly McLean – Student Nurse

 

I pledge to greet everyone within my care with a smile, with positivity, honesty, knowing that the little things matter. Providing the best emotional and informed support for patient/client and family relatives.
Rebecca Lee – Student Nurse

 

My pledge is to do everything in my power to give the best care I possibly can.

 

I pledge to always take the time to get to know what matters to people and their families and carrying out their wishes.

 

I pledge to ensure that I give the highest quality care, and help people to the best of my ability.

 

I pledge to always listen and get to know someone within my care as I believe that this the best care! To make them feel loved.

 

My pledge is to keep showing a caring, person centred approach towards all patients. To see the patients as the person they are.
Katie McLeish – Student

 

I pledge to put a smile on my patient’s faces, so they know they are cared for and they are understood and valued.
Julie Kelly – Student Nurse

 

I pledge to dedicate my nursing career to people and families affected by dementia, to give them their independence and find out what matters to them.
Terri – Student Nurse

 

I pledge to always remember the ability I’ve been given to make a positive impact on the lives of those who need it.

 

I pledge to look at the individual as them as a person and not for their dementia or illness and get to know them as a person and what matters to them.
Emma Gill – Student Nurse

 

I pledge to be a better nurse today than I was yesterday…and a better nurse tomorrow than I was today
Sharma Jorgensen – Learning Disability Nurse / Carer of the elderly

 

My pledge is to be the best nurse I can be.

 

I pledge to always keep my heart open. I pledge to always see and promote the good. To always see with my own eyes all people that I care for as who they are.
Lee-Anne McAwey – Student Nurse

 

My pledge is to always go the extra mile to try make people smile, with the “little things”.
Emma Fitzpatrick – Student Nurse

 

My pledge is to always ensure that I take the time to get to know who and what matters to all the patients and family members I encounter during their healthcare journey.
Craig Davidson – Student Nurse

 

I pledge to always remember the person, and not the disease.

 

I pledge to listen to peoples stories and see people for who they are and not the condition they have.

 

I pledge to focus on the little things.
Chloe Meechan – Student Nurse

 

I pledge to try to focus on the little things that matter the most.
Lucy Nelson – Student Nurse

 

I pledge to always take the time to get to know my patients and their families and find out what matters to them.
Caitlin Grogan – Student Nurse

 

I pledge to always find out and listen to what matters to my patients, to always put the patient at the centre of their care.
Lisa McDonald – Student Nurse

 

I pledge to treat others how I’d like to be treated. Maintain dignity, respect, promote choice. ‘Say what you mean, mean what you say’.

 

My pledge is to treat everyone as individuals and show empathy and respect.
Jacqueline Sabatelli – Student Nurse

 

My pledge is to make every patient I look after feel valued and show that I do care and see past illness and conditions and see them as a person, a mum, dad, sister, brother, son, daughter, friend.

 

I pledge to understand the person and understand what matters to them. Realising the person and not the condition.

 

My pledge is to become a nurse who take the time to remember the little things that matter most. To be caring, compassionate and dedicated to providing timely person centred care.

 

I pledge to take the time to find out about the person rather than the illness.

 

I pledge to always introduce myself to patients and ask who they are. To also ask patients what matters to them in their care.
Gemma Logue – Student Nurse

 

My pledge is to help and remember the little things because a little help is better than no help.
Robyn Seath – Student Nurse

 

I pledge to keep the patient at the centre of my care, and also dedicate my time to caring for and listening to their families.
Kirsty Anderson – Student Nurse

 

I pledge to advocate “what matters to you” at work

 

My pledge is to be the nurse that looked after your mum when she needed it most. I pledge to do this with the empathy and compassion deserved by the individual.
Nicola Wilson – Student Nurse

 

I pledge to be the nurse I can be and go the extra mile.

 

I pledge to take the time to ask questions and find out what is important to patients.

 

Posted in "You Can Make a Difference" Pledges

Napier University, 1st Year Nursing Students Pledge to Make a Difference

UK Lead, Tommy was invited to Napier University in Edinburgh to deliver 2 Make a Difference sessions on 17 October.  Tommy was joined by ALLIANCE colleague Kerry Ritchie, Network Development Officer on the day to share the wider work of the ALLIANCE.

Big thanks to our friend Diane Willis from Edinburgh Napier University for inviting Tommy.  Last year Diane in partnership with Jane Joy, Irene Oldfather and Tommy produced a report on letters and performed an independent analysis of 417 letters from carers, sent to Tommy, sharing their experiences. The letters were gathered over a four year period after Tommy, asked carers to share their stories with a view to improving policy and practice.

We were so very glad to team up with Diane again, this time share our Make a Difference Campaign and new pledge publication, along with key message from Fiona McQueen, CNO Scotland.

A massive thanks again to Diane and the wonderful students for a brilliant day and inspirational pledges below.

Team DCV 🙂

 

I pledge to be the best nurse I can be.
Kirsty Russell – Student Learning Disability Nurse

 

I pledge to take a genuine interest in the story behind each of my patients; the story which shaped who they are.
Gillian Clyde – BN Nursing Student

 

I pledge to give each person a ray of sunshine in an otherwise dark day. I pledge to treat each person with the respect and dignity the deserve.
Ali Beddows – Napier University

 

I pledge to be there for a person and use every single minute of my life and work to make other people loved, important, valued and cared for.
Iona Slesaronok – Clinical Support Worker/Student Nurse/NHS

 

I pledge to make every person that I care for and their family feel less alone and be there whenever they feel like they can’t cope any longer. I wish to be their sunshine on a day full of rain.
Rhiann Tointon – Student Nurse

 

I pledge to continue and improve my ability to empathise with the people I care for and the people I will care for. See the person and not the illness.
Teri Walker – Carer/Student Nurse

 

I pledge to always leave everyone I care for feeling dignified and respected. To remember I am caring for a person!
Siobhan Scoular – Student Nurse

 

I pledge to treat everyone with respect and dignity. To remember everyone is an individual and has their own unique story to tell.
Michaela Watters – Student Nurse/Nursing Assistant

 

I pledge to always remember to give people time, to listen because everyone has an important story, message to give and help us to care for them, help us to be better professionals.
Kate Turasz-Singh – Care Assistant/Student Nurse

 

I pledge to care for people like how I would like myself or my family to be cared for.
Aimi Li – Napier University Student

 

I pledge to listen to and support every patient and their family, to make them smile and to make their lives a little easier.
Heather Inglis – Student Nurse

 

I pledge to take the extra 5 minutes with people to ask them about themselves and to give them the best level of care (what I want for me and my family).
Mairi Wedderburn – Student Nurse

 

I pledge to empower and support those who struggle to demand the care they deserve. To always think and ask how each person wants to feel/look and be seen and help them achieve that.
Ellie Coutts – Care Assistant/Student MH Nurse

 

I pledge to support the alliance and to raise the voice of others allowing their voice to be heard. To protect the integrating of those who suffer the condition. To support the fight to let people understand that people are more than a statistic.
Andrew Stevenson – Student Nurse

 

I pledge to continue to promote good practice, showing care and compassion.
Nicole Thayne – Edinburgh Napier University

 

I pledge to take the time to really listen to patients and their families.
Jessica Welch – Student

 

I pledge to love, to care, to value and enjoy the time I spend with my patients
Fortune Mukahadzi – Nursing Student

 

I pledge to see pass the medical and see the person for who they are and get to know them as an individual.
Agnes Sterling – Support worker/Carrgomm

 

I pledge to work hard to care for each patient as an individual, trading them with dignity and respect.
Saskia Greene

 

I pledge to do what I can to prove to people and help convince them there is hope and that it will be okay!
Nathan Law

 

I pledge to encourage, motivate and inspire.
Louisa Gordon – Student

 

I pledge to listen with intent and never to walk past.
Susan Riches – Nursing Student (Child Health)

 

I pledge to relearn and help patients with their day to day activities. How to smile, how to live, how to eat and the joy of life. It’s my promise.
Aleksander

 

I pledge to respect the dignity of patients at all times and to always listen to their story.
George Asiedu-Nsiah – Student Nurse

 

I pledge to ensure people with dementia get the care and respect that they want and deserve.
John Geonet – Edinburgh Napier University

 

I pledge to continue to share my passion with others so I can provide the best care and support as a nurse.
Melissa Ward – Support Assistant

 

I pledge to always ask what matters to be mindful at all times no matter what is occurring in my personal like and not let my personal life effect my work and treat each person as an individual.
Emily Saunders – Senior Carer (St Magnus Hospital)

 

 

I pledge to see the person not the illness. Help the person to tell their story, listen to their story and find out what and who matters to them. Always treat people with dignity and ask how they.
Emma – 1st year Mental Health Nursing Student

 

I pledge to see each patient as an individual with history and interests.
Nicola Shirlaw – Napier Student Nurse

 

 

I pledge to always include the patient in everything I do, always make sure its ok with them. Protect their dignity.
Stacey Kennedy – Student Nurse

 

 

I pledge to take the time to stop and listen to the patients and to find out about their life, experiences and what makes them happy.
Li-Sian Song – Edinburgh Napier University

 

I pledge to make sure no one ever feels alone.
Jennifer Dawson – Student

 

 

I pledge to make everyone I meet smile.
Michelle Leydon – Student

 

 

I pledge to not let someone else’s opinions change how I care for someone and to never use the phrase “challenging again” to describe a person.
Hannah Buchan – Student Nurse

 

I pledge to support patients and listen to their stories and what they want from their care.
Donna Henderson – Student Nurse

 

I pledge to be a kind humane, understanding nurse. To be able to identify when people are scared and afraid and ask them what matters to them.
Ebun – Student

 

 

I pledge to always see the person – not just the patient.
Alex Monahan – Student Nurse

 

 

I pledge to never describe someone as challenging. Always try and be the best nurse I can and to never waste a patients day as its theirs (and possibly one of their last).

 

 

I pledge to spend some extra time finding out what matters to a person and make as many people smile a day as I can.
Debbie Purvis – Student Nurse

 

 

I pledge to never walk past something and allow it while on placement and once qualified.
Nicole Robertson – Student Nurse

 

I pledge to always see the individual and to try and make the experience as positive as I can for them and their family.
Gillian Gillespie

 

I pledge to offer support and compassionate care to every person I care for.
Grace Cartin – Student Nurse

 

 

I pledge to qualify as an adult nurse.

 

 

I pledge to really hear the person.
Jasmine Lauchlan

 

I pledge to care for every individual with respect and love, including them and their friends/family in decisions and being a solid support the whole time.
Rai Moseley – Student Nurse

 

I pledge to be the best and most consistent nurse I can be, always caring and listening to others.
William Gray – Student Nurse

 

I pledge to live to do my best to ask anyone I care for ‘what matters to you?’ and try my best to do anything I can to make them feel happy and loved.
Alisha

 

I pledge to always scare for my patients with kindness, respect and empathy.
Aisha

 

I pledge to always ask who and what is important.
Mel McKendrick

 

I pledge to uphold and honour the dignity of all human beings both in practice and across my life.
Lux A. – Student Nurse

 

 

I pledge to serve service users with dignity and respect. I will value them: treat them the way I want myself to be treated. I will care for them with love.
Yakubu Movo-Zugui – Student Nurse

 

I pledge to always care and listen, to report poor practice and to work my best to make a difference and to get to know peoples wishes and wants and fears.
Laura Stoddart – Student Nurse (Adult)

 

I pledge to keep seeing the person as they were. Try my best to make them be who they are. Do my best to make the person feel confident and safe.
Matthew Byrne – Student Nurse

 

I pledge to treat everyone I care for as an individual and ask what matters to them and not what is the matter with them.
Connor Murdoch – Edinburgh Napier University

 

I pledge to ask patients what matters to you and to understand what does matter to them.
John Higgins – Student Nurse

 

 

I pledge to take the time to find out what matters to the individual person and their family.
Paula Wilson – Student Nurse

 

I pledge to always have an extra minute to get to know the person and family. As the person matters, family matters, people matter.
Jodie Tocher – Student Nurse

 

I pledge to say ‘hiya’ to everyone and genuinely listen to their stories. People are interesting and they are the reason I have found a job that suits me, I’m a nurse and I’m proud to say it!
Shala Kelly – Student Nurse/PA/Support worker, Thistle Foundation

 

 

I pledge to always take time to care and listen.
Amy Reilly – Student Nurse/Support Worker, Sense Scotland

 

 

I pledge to be real with the people I meet and to know the real person.
Rachel Suttie – Carer, Barchester

 

 

I pledge to always put the patients’ needs first and find out what matters to them.
Amanda MacKinnon – Student Nurse

 

 

I pledge to make the time to ask you what matters, to listen and return to what matters royally not me on the system but who matters to you.
Stephen Ramsay – Student Nurse

 

 

I pledge to remember Tommy’s story and my gran. What, who maters – being human.
Lesia Bauld – Student

 

I pledge to make a difference to all the people that I am going to work with today, tomorrow and in the future. I want to be a remarkable nurse!
Lindsay Mills – Student Learning Disability Nurse

 

 

I pledge to be approachable, empathetic, to listen. Do the best to my ability that I can to help one day, one person at a time.
Susan Laird – Student Nurse

 

I pledge to never stop working hard to become a child nurse, to help the little people who need that care and compassion when they need it the most.
Kyle Duncan – Student Nurse (Child Health)

 

 

I pledge to work hard to get to where I want to and care for people to the best of my ability.
Lauren Eilhody – Student Nurse (Child Health)

 

I pledge to care for people with the utmost respect each individual person deserves.
Claire Little – Student Nurse

 

I pledge to support vulnerable people to feel safe and empowered throughout their life.
Becky McArthur – Student Learning Disability Nurse

 

I pledge to always treat people with eh dignity the deserve.

 

 

I pledge to do all I can to make the lives of any patients or patients families I care for.
Aileen Roney – Student Nurse

 

I pledge to always see the person and give them the time and the respect they deserve.
Tracy Aimers

 

I pledge to remember Tommy’s inspiring story when caring for people with dementia.
Lauryn Hastie – Student Nurse

 

I pledge to make sure every individual know they matter and what they say matters and listen too! To always see the person behind the illness.
Hayley Chrystie – Student Nurse

 

I pledge to make a difference in someones life. To take time to find out how the person is feeling. Take time to make them feel safe.
Michelle Tait – Student Nurse

 

I pledge to see the world from the perspective of the patient, to be as empathetic as I can even when I’m hormonal and fell grumpy as I do sometimes because I’m only a woman.
Trisha Jeram – Student Nurse

 

 

I pledge to be the voice of my patients and be the difference to the families making their lives as unique and beautiful as once before as close as I can
Rachel – Life Guard

 

 

I pledge to be an understanding, listening ear to every person I encounter in my career and my life. I will be the best nurse I can be; see past the illness and see people’s stories and selves behind.
Becky Clark – Student

 

I pledge to, in my everyday life within work and out of it, I will do all I can to help suffers and carers of people with dementia, treat them as the person they are and not the illness they have.
Marc Sweeney – Nursing Student

 

I pledge to be humble (more) to be kind (more), to understand (more).
Alan Cuthbert – Student LD Nurse

 

  

I pledge to do my very best to care for each and every individual as an individual and discover what matters to them.
Anna Hamilton – Student Nurse  

 

I pledge to try and listen to each patient/patients’ family when they tell me ‘little’ preferences about how they would like to be treated e.g. their fave lipstick.
Claire Craig – Student Nurse

 

 

I pledge to make a difference and to know I was the reason behind my patients smile/laugh!
Caitriona Newman – Student Nurse

 

I pledge to promise to be the best nurse I can be, to treat patients like the person they are rather than the person they become.
Annette Beer – Student Nurse

 

 

I pledge that I will never see someone as a number or condition, I will see who they are and who they were. I will champion people and their unique lives and skills. I will always help in every way possible that I can and when I can’t I will find someone who can!
Ben Hugh Barclay – Student Nurse/NHS24 Call Operator/Care Assistant, Strachan House

 

 

I pledge to care for every individual with respect, dignity and individuality
Jennifer Ann McCay – Student Child Health Nurse

 

 

I pledge to take extra time in listening to people. Just another 5 minutes.
Natalie Johnston – Student Adult Nurse

 

 

I pledge to be a nurse that patients, families and carers remember for good reasons and to make a difference.
Caitlin Bell – Student Nurse

 

 

I pledge to always be the best person and nurse I can be, to always see the person and their lives and stories, to always be a listening ear and to always truly care.
Gem Taylor – Care Assistant/HC One/LD Student Nurse

 

I pledge to take the time to listen in order to meet the preferred needs of my service users.
Rebecca Morton – Student Nurse

 

I pledge that I will be the best nurse u can be and make sure everyone gets the best care they deserve.
Chloe Hayden – Care Assistant

 

I pledge to be the best and bring out the best in a person and what they want in life.
Nicki Varney – Napier University

 

I pledge to smile at every patient and person I meet. I shall view a patient as a human not a heath concern. Ask who they are and who they want to be.
Isobel Milne – Student Nurse


My pledge is to make the difference to people that your district nurse and my mums GP did
Gillian Gillespie

Posted in "You Can Make a Difference" Pledges

Haematology Association Ireland Nurses & AHPs Pledge

Massive thanks to Ruth Thompson @Ruth_thompson1, Partnership Manager for Macmillan Cancer Support in Northern Ireland and Sinead Cassidy, Conference Secretariat for the Irish Association for Cancer Research for inviting Tommy to speak at the Haematology Association of Ireland Nurses and AHPs Annual meeting in Belfast on 14 October.

Ruth heard Tommy speaking earlier this year at the Northern Ireland Nurses, Midwifery and Care Staff Annual Conference and invited Tommy to speak at this years annual Haematology Conference.

Thank you to all for the great opportunity and the kindness.  A few of the delegates handed Tommy wonderful pledges on the day that you can read below.

Thank you

Team DCV 🙂

 

I pledge to remember the emotional impact I felt on hearing Tommy speak and to convert that emotion into actions and communication to constantly improve the experience to every patient I meet. From providing a blanket, warm toast or any other treatment.
Samantha Sloan – Haematology Nurse Practitioner, Belfast City Hospital

 

I pledge to ask patients what matters to them and who matters to them.
Rachel Fox – Haematology Nurse

 

I pledge to as my dad`s main carer, to ask him every day “what matters to you today, day?”.
Hazel

 

I pledge to be the difference and the be difference well.
Helen Manson – Haematology Sister

 

I pledge to listen, to hear, to act. 
Edel Coulter – Sin BCH

 

Posted in "You Can Make a Difference" Pledges

City of Glasgow College Pledge to Make a Difference

4 October saw UK Lead, Tommy Whitelaw, joined by ALLIANCE Director, Irene Oldfather visit City of Glasgow College.  The session was the chance to raise awareness on the Charter of Rights for People with Dementia and their Carers, the caring experience and the Dementia Carer Voices Project.

Thanks to Vanessa Telfer, Senior Lecturer, for arranging the visit and for looking after Tommy and Irene on the day.

We would like to thank the students that made pledges and you can read them below.

If you would like to make a pledge you can do so by emailing dementiacarervoices@alliance-scotland.org.uk

 

I pledge to treat each of my clients as individuals and learn their own stories to help me bring a person care experience to them.
Liz Mullen – Support worker/student

 

I pledge to be the best friend (carer) today tomorrow and forever. As a carer I am your friend not someone who works for you. Let’s smile today tomorrow and forever.
Robyn-Anne Blackburn – Full time health and social care student

 

My pledge is to give hope and love that they desire and make them feel like they were today and forever.
Agnes Ngolo – Bupa Care Assistant

 

I will try my best to be a voice for people with dementia. I will also try my best to help carers. To do as many little things as possible simply asking if someone is okay.
Dylan Duff – Student City of Glasgow College

 

I pledge to get to know those in the future care that and now I will partake in. To keep their stories and spirits alive in my memory for as long as I am able. I also pledge to do that little bit to make people smile.

I pledge to continue to care for people living with dementia to achieve quality like as a good carer.
Adeola Raqas – Carer

 

I pledge to challenge when other colleagues use inappropriate language around people with dementia. I pledge to educate and listen.
Paula Fleming – Carer/Renfrewshire Council

 

I pledge to not give up on people who may have given up on themselves.

Posted in "You Can Make a Difference" Pledges

RCN Bedford, Herefordshire and Milton Keynes Members Add Pledges

Big thanks to Carla Lewinton, Jenna Williams, Sinead Cassidy and Christina Sohheh from RCN Bedford, Herefordshire and Milton Keynes Branches for inviting Tommy to speak at branch meetings being held in Bedford and Milton Keynes on 13 October.

Carla and Christina heard Tommy speak at the RCN Congress in Glasgow and kindly invited Tommy to speak at the branch meetings.

 


Great team work by both branches allowed and supported Tommy to visit both on the same day, Bedford in the morning and Milton Keynes mid afternoon.

Thanks to all on the day for the opportunity, kindness and pledges below.

 

 

My pledge is to continue to support, care and be a good listener to my patients in exploring what matters to them, rather than what I think will help.
Rachael Bello – Psychiatric Liaison Practitioner

 

My pledge is to listen to more and ask more questions that are linked with the patient and understand their needs more.
Sarah Giddings – Support Worker – Older People’s Mental Health Team

 

I pledge to listen and promote the person as they would wish to maintain their story, love, dignity and happiness.

 

I pledge to find out what matters. To always use the patient’s name.
Wayne Pavey – Forensic Custody Nurse – Thames Valley Police

 

I pledge to listen and care for each person individually, always keeping in mind what matters and who matters.
Rachel Nichols – Clinical Nurse

 

My pledge is to treat people in my care area as human beings and practice a holistic approach.
Nyarai M Makona – Student Nurse

 

I pledge to be a listener to my patients, friends and family and by doing so will identify what matters to them.
Michael Oyeleye – Staff Nurse

 

I pledge to continue to listen to my patients and spend extra time even if it is only 10 minutes more.
Efa Akinjise-Ferdinand – Nurse

 

My pledge is to always ask what matters to you. Never to use the word challenging.
Anita Olson – Dementia Specialist Nurse

 

I pledge to always ask what matters to a person with dementia and their carers/family.
Clare Warren – Dementia Nurse Specialist

 

I pledge to talk, ask and listen to both my patient and their carer.
Carla Lewinton – Clinical Practitioner Nurse

 

I pledge to use the ‘What Matters to You’ question as part of my patient assessment.
Anna Palutikof – Community Matron

Posted in "You Can Make a Difference" Pledges

University Hospital North Midlands Pledge to Make a Difference

UK Lead, Tommy Whitelaw was invited to speak at University Hospital North Midlands End of Life Care Study Day on 12 October. Big thanks to our great supporter of the project Joe Potts @NurseJoe87, MacMillan End of Life Care Facilitator for inviting Tommy to speak at the Bridge Centre in Stoke.

 

The day was arranged to bring Health Care Support Workers and Nursing Assistants from across the region together to have a conversation about End of Life Care.

Tommy was joined by Rick Walker from the CNO England`s Office to show the Framework for Nursing Midwifery and Care Staff with delegates.

Thank you, Joe, and all for a great day filled with very important conversations and thank you to all for the personal pledges below.

 

 

 

I pledge to promote the way we care about all the people we meet and to continue giving my 110% to everyone I meet.
Sharon Tomkinson – Nursing Assistant

 

I pledge to support my colleagues to give the best care we can to our patients, relatives and each other and to have our own pledge tree.
Alex Burton – Discharge Facilitator

 

I Pledge to care and be considerate.
Douglas Macmillan Hospice

 

I pledge to always give 100%.

 

I pledge to look after my mum and dad until the day they die.
Lynn Pallan

 

I pledge to look out for my mum who has dementia.
Carol Kane

 

I pledge to give an extra minute, to give a smile.
Theresa Booth – Nursing Assistant/Critical Care Royal Stoke

 

I pledge to continue hard work that we do and spread the thoughts of Tommy Whitelaw’s presentation. Help each other. Listen.
Stacey, Michelle, Dom, Deb and Emma – Nursing Assistant/Trainee Assistant Practitioner

 

I pledge to care and be respectful and be compassionate, making a difference.
Kirsty Chadwick – Nursing Assistant

 

I pledge to treat and respect people how I’d like to be treated, make an impact on people’s lives, treat everyone equal.
T.Miller – Nursing Assistant

 

I pledge to make sure we can instil in our work colleagues to find out about our residents. Treat them with dignity and respect.
Diane Evans & Emily Hudson – Senior Carers, Old Rectory Bramshall

 

I pledge to try my best to make the time to get to know about people’s lives, look after and encourage others to do the same.
Susan Leese – Trainee Assistant Practitioner

 

I pledge to find out something from each patient I care for and continue to care for them how I would want to be treated myself.
Stacie Rushton – Nursing Assistant, Royal Stoke University Hospital

 

I pledge to continue to be myself and believe in the care I provide is the very best.
Alison Amison – Nursing Assistant

 

I pledge to take more time in my ‘History Taking’, to talk and listen to the people I am working with.
Amy Laris – Advanced Speech + Language Therapist

 

I pledge to give my patients the time they need.

 

I pledge to care, protect and show compassion and dignity to whoever needs me. I pledge this 30 years ago in South-Africa at my graduation and I will forever fulfil this.
Juliana Winkle – Nursing Assistant, Royal Stoke Hospital

 

I pledge to ensure u continuously develop my skills to provide each patient with the best person centred, compassionate support possible.
Amy-Jo Davies – Nursing Assistant

 

I pledge to continue developing my knowledge and skills in order to work in a person-centred way.
Emma Harvey – Nursing Assistant

 

I pledge to continue to work in a person-centred way and provide compassion and support to patients and relatives.
Sarah Hawkins – Nursing Assistant

 

I pledge to care for everyone as if they were my mother, father…
Natalie Hughes – Nursing Assistant (UHNM)

 

I pledge to continue to focus on person-centred approach to all service users on my care to remember who they were and still are today and how they deserve love, care and respect.
Ciocre Anscombe – Team leader – Horsefair Care Home

 

I pledge to continue to put the individual at the focus. I pledge to lead my team to remember what matters to each person we care for.
Kirsty Preston – Team leader – Avery Healthcare, Horsefair Care Home

 

I pledge to make time to listen and just to be there for them. To continue to focus on person-centred approach to all service users in my care.
Donna Salloway – Team Leader – Horsefair Care Home

 

I pledge to make a difference every day to people that I meet through work and just meeting!
Stacey Dimmock – HCSW Royal Stoke

 

I pledge to bring care of the dying and their loved ones up to an excellent level in my department.
Stacey Foskett – Nursing Assistant

 

I pledge to always try and make a difference, listen and hopefully do and say the right thing.
Sue Humpage – HCA Katherine House Hospice

 

I pledge to use my life experience to always help others, to show love, care, sympathy, embrace how others feel and never judge.
Jackie Parton – Nursing assistant (Royal Stoke)

 

I pledge to love and care for everyone I come into contact with throughout my life.Sharon West – Healthcare Support Worker

 

I pledge to listen and to make each and every patient feel important and that they matter.
Kimberly Hill – Nursing Assistant

 

I pledge to provide the best care I can for patients and their loved ones with the upmost dignity and respect. Make them feel important, comfortable cared for and have as little fear as possible.
Niki Fallows – Nursing Assistant, UHNM

 

I pledge to try and make a difference each day to stay strong and positive and continue to try and make a difference.
Amanda Jayne Chimiczewski – Healthcare Act Coordinator, Royal Stoke

 

I pledge to always try my best at all times, find out what is most important to the patient, not just the reason they have been brought into the hospital.
Stacey Boardman – Trainee Assistant Practitioner, Royal Stoke

 

I pledge to continue to be kind and compassionate and to support others when times become hard and staffing is shortened. Actively listen.
Emma Sayers – RSUH

 

I pledge to spread the word of toy campaign and make sure I make every contact help and no matter how busy or how stressful I’m going to try my best to do my upmost to make a difference adding value.
Debbie Whalley – Trainee Assistant Practitioner Stacey Wales – Nursing Assistant UHNM

 

I pledge to remember this story throughout my career. It will always be in the back of my mind whenever I see a patient suffering from dementia.
Gill Reynolds – Katherine House Hospice

 

I pledge to, when caring for a patient where I work, think what they must be feeling and experiencing while being in hospital.
Shane Wright – UHNM

 

I pledge to make small changes that will hopefully make a big difference. Use all the information and use practical skills to improve care on our work and our own lives.
Sharon/Karen/Sarah – UHNM ARTU

 

I pledge to get at least one colleague to think about how he/she has made a difference to one/more service user.
Richard Cornell – Clinical Service Manager, The Dove Service

 

I pledge to always treat a patient like they are my beloved nan.
Tracy Corbett – UHNM Nursing Assistant

 

I pledge to feed all my new knowledge from the course back to the paediatric end of life care group.
Clair Francis – Senior Quality Nurse

 

I pledge to continue to educate families and carers on dementia care, ensuring they receive the best care possible and treat them as an individual who are still the same but on another journey in life.
Kelly Ball – Katherine House Hospice

 

I pledge to stay committed and passionate in the job that I love.
Vicky Coak – Nursing Assistant

 

I pledge to listen to people.
Mark Baskerville – Nursing assistant

 

I pledge to always strive to be the best that I can.
Karen Lester – UHNM

 

I pledge to treat and care for patients how I would like to be cared for. Tomorrow never comes!!
Julie Peers – Nursing Assistant

 

I pledge to look after patients and keep their dignity when they come to theatre and when under general anaesthetic as this is a very vulnerable time.
Carl Whittingham – Nursing Assistant

 

I pledge to have a pledge tree for our work.
Michelle Straugham – Nursing Assistant

 

I pledge to make patients comfortable as the can be and try to be as helpful as I can. I also want to volunteer to such organisation.
Maria Scott – Nursing Assistant

 

I pledge to continue to support and promote empathy within my role of supporting and caring for people less fortunate than myself.
S.Emery – Registered Manager

 

I pledge to continue to care with passion and move to make a difference to someone’s life no matter how small.
Nandenia Wood – Deputy Manager, Rushcliffe Care

 

I pledge to make people’s lives who come through our doors better.
Wendy Cartlidge – UHNM Receptionist

 

I pledge to endure to be a goof memory within someone’s life story and to make the effort to include families.
Tracey Worthington – Nursing Assistant

 

I pledge to feed back all knowledge gained from the session today to every nursing professional I encounter be it verbally, in practice, through teaching sessions and display boards. To Integrate a ‘what matters to you’ flower on patient’s bedsides, confidentially and privacy permitting; location wise.
Claire Maguire – Nursing Assistant, Royal Stoke Hospital

 

I pledge to carry on being the compassionate nursing assistant, share my experiences and things I have been taught to help others in their nursing career.
Heidi Grocott – Nursing Assistant, Royal Stoke Hospital

 

I pledge to carry on promoting dignity and privacy for patients as they are on their journey though the operating theatres
Yvonne Shufflebotham – Nursing Assistant

 

Posted in "You Can Make a Difference" Pledges